Lodge Manager
Belmond, Botswana

• Oversee the daily operations of the Lodge as well as provide strategic direction.
• Be involved in all aspects of the Lodge operations.
• Guide employees to work as a well-functioning team, able to set examples and foster inter-departmental relationships.
• To ensure an efficient operation with adequate cost control.
• Plan activities and allocate responsibilities to achieve the most efficient operating model for the Lodge.
• To work with the team to provide a seamless experience in Front of House.
• To exceed guests’ expectations through establishing a dynamic service culture within all teams.
• To monitor and report any defects which may require maintenance work.
• To constantly review and suggest ideas for improvements in service and product.
• To be the guardian of the standards and to maintain standards of the Lodge in keeping with Belmond and LQA standards.
• To work towards achieving the business and departmental objectives.
• To promote and be a role model of Belmond Core Values and Leadership competencies.
• To engage with guest complaints and respond in a timely and proactive manner.
• To be a visible presence for guests and employees alike.
• To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
• Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
• Maintain the appearance of Housekeeping areas, including rooms and public areas with a high standard of hygiene and cleanliness.
• Report and coordinate the maintenance work with the maintenance team, in respective areas, to keep the Lodge well maintained.
• Plan and develop systems and procedures to improve the operating quality and efficiency of the Lodge.
• Conduct monthly stock takes.
• Monitor and timeously address all staff welfare issues.
• Ensure adherence to all company policy and procedures.
• Control and issuing of stocks and storerooms.
• To conduct thorough site inspections to travel trade.

Requirements

• A minimum of six years’ previous operational experience at a senior management level within a five-star luxury environment is essential.
• International experience will be advantageous.
• Relevant hospitality certificate or management diploma and or relevant tertiary qualification.
• Experience in training of staff.
• Strong operational and technical knowledge.
• Purchasing and inventory skills is advantageous.
• Good planning, organisational and time management skills.
• Strong leadership skills.
• Excellent communication skills.
• Excellent guest relations skills.

Benefits

Market related salary and medical aid benefit.

Job Rewards and Benefits