Lodge Manager

Lodge Manager
Belmond , Botswana

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
Certification
Total Vacancies
1 Job
Posted on
Jun 26, 2021
Last Date
Sep 26, 2021
Location(s)

Job Description

  • Oversee the daily operations of the Lodge as well as provide strategic direction.
  • Be involved in all aspects of the Lodge operations.
  • Guide employees to work as a well-functioning team, able to set examples and foster inter-departmental relationships.
  • To ensure an efficient operation with adequate cost control.
  • Plan activities and allocate responsibilities to achieve the most efficient operating model for the Lodge.
  • To work with the team to provide a seamless experience in Front of House.
  • To exceed guests’ expectations through establishing a dynamic service culture within all teams.
  • To monitor and report any defects which may require maintenance work.
  • To constantly review and suggest ideas for improvements in service and product.
  • To be the guardian of the standards and to maintain standards of the Lodge in keeping with Belmond and LQA standards.
  • To work towards achieving the business and departmental objectives.
  • To promote and be a role model of Belmond Core Values and Leadership competencies.
  • To engage with guest complaints and respond in a timely and proactive manner.
  • To be a visible presence for guests and employees alike.
  • To undertake any reasonable requests made of you by the company including flexibility in hours, location and responsibilities.
  • Be willing to help wherever possible and to understand the flexibility required when business levels peak and trough, to deliver the best possible service.
  • Maintain the appearance of Housekeeping areas, including rooms and public areas with a high standard of hygiene and cleanliness.
  • Report and coordinate the maintenance work with the maintenance team, in respective areas, to keep the Lodge well maintained.
  • Plan and develop systems and procedures to improve the operating quality and efficiency of the Lodge.
  • Conduct monthly stock takes.
  • Monitor and timeously address all staff welfare issues.
  • Ensure adherence to all company policy and procedures.
  • Control and issuing of stocks and storerooms.
  • To conduct thorough site inspections to travel trade.

Requirements

  • A minimum of six years’ previous operational experience at a senior management level within a five-star luxury environment is essential.
  • International experience will be advantageous.
  • Relevant hospitality certificate or management diploma and or relevant tertiary qualification.
  • Experience in training of staff.
  • Strong operational and technical knowledge.
  • Purchasing and inventory skills is advantageous.
  • Good planning, organisational and time management skills.
  • Strong leadership skills.
  • Excellent communication skills.
  • Excellent guest relations skills.

Benefits

Market related salary and medical aid benefit.

Job Specification

Belmond

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